Q: What are the shipping charges?
A: Refer to the Shipping Policy for International and Domestic Shipping rates.
Q: How long will it take to receive the ordered products?
A: We attempt to process every order and ship within 24 hrs. Depending upon your location, post ordering this should take overall 2-10 days to get delivered.
Q: What will be the mode of delivery?
A: Depending upon your location and reach, we may also employ other domestic but reliable service providers to deliver products.
Q: Do you ship internationally?
A: No we do not ship internationally .
Q: What are the payment options available?
A: We provide payment gateway which process all credit card and net banking transactions over secure encrypted connection. The payment options supported by are:
- Credit & Debit Cards
- Net banking
- Q: Do you provide Cash On Delivery (COD) payment option?
- A: No we do not offer Cash On Delivery (COD) facility.
- Q: What should I do if my payment fails?
- A: In case of successful payment, you will receive an email confirmation from us. In case of payment failure, please retry ensuring:
- Information passed on to payment gateway is accurate ie. account details, billing address, password(in case net banking)
- Your internet connection is not disrupted in the process
- If your account has been debited after a payment failure you can get in touch with us with your order number or email email@example.com for any clarifications and we will help to roll back your transaction.
Q: Can I return products I am not fully satisfied with?
A: For defective or wrong shipments we provide you with returns and exchanges. For other issues please do refer to our Returns and Exchange Policy.
Q: Can I cancel the order after it is placed?
A: While there is no option for customer to cancel the order on their own once the payment is made, you can get in touch with us OR write to us at firstname.lastname@example.org as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
Ordering & Tracking
Q: How do I check the status of my order?
A: You can check the status of your order by following steps:
- Log on to your account by signing in.
- Click on 'my account' and then 'my order history' under the Shopping section.
- Search the order by date by specifying the duration since the order has been placed.
- Search results with your order number and the details of the status will appear.
- Q: How can I track my product shipment?
- A: Orders once processed and shipped can be tracked using the consignment/tracking number. A mail is sent to the customer after the order is shipped Type in the tracking number provided in the mail and your order status shows up.
- Q: How will I know if order is placed successfully?
- A: You will receive an email confirmation from us once your order is successfully placed. This mail will have all the details related to your order.