How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. It is solely the judgment of the vendor to decide the product is used or unused. Your must return the item within 7 days of your purchase.

  • Please email to request a refund immediately on the same day of the receipt of the material.
  • Mail your returned item to: PAS Exporters Private Limited Returns Department Tracking # 538k/321 Trivani Nager 2 .Sitapur Road Lucknow -226020
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. You do not need to inform us before you send us a return.

If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Following receipt by PAS Exporters Private limited, it may take up to seven working days to credit the purchaser's account.

Refunds Policy

  • Refunds will only be processed on items returned within 7 days.
  • All refunds will be made back to the payment card which was used to pay for the original order.
  • We will let you know by email when your refund has been processed.
  • We are unable to offer credit notes.

Replacement Policy

We only offer exchanges in our standalone Lucknow stores for products bought via the Lucknowikart website. We do offer an exchange service by post via same courier to our registered office address . If you would like an alternative item or size, please place a new order for the item(s) which you would like.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and new shipping charges.

Legal Notices

We use reasonable endeavors to make sure that the content of the website is accurate, although we cannot totally guarantee this. PAS exporters Private Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, PAS Exporters Private Limited disclaims all warranties, terms and conditions express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by any person arising out of or in connection with the Terms and Conditions.

Other Legal Notices

There may be other legal notices on other areas of the website which together with the Terms and Conditions govern your use of the website in its entirety.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.